Frequently Asked Questions
1. What is EnDO?
EnDO (Enhanced EFT Debit Orders) is a modern debit order collection system that replaces the traditional EFT system in Namibia. It allows creditors to collect payments across multiple banks in real-time and provides features like credit tracking, which checks for funds in the debtor’s account over time.
2. What are the key features of EnDO?
Some of the main features include:
- Real-time processing of debit orders.
- Three daily processing times, especially after morning salary credits.
- Credit tracking, which enables multiple attempts to collect funds if they’re not immediately available.
- Debit orders are submitted using the ISO 20022 standard.
- Payments are randomized to avoid any preferential order in collections.
3. What happens if a debit order fails?
If a debit order cannot be processed due to insufficient funds, it is marked as “unsuccessful” rather than “unpaid.” However, it can negatively impact the customer’s credit record. If it remains unsuccessful, it will automatically be returned to the originator for further action.
4. Who needs to register to use EnDO?
Any institution submitting debit orders on its own behalf or for other entities must register as a collector. This ensures that all entities meet the criteria for processing debit orders through the system.
5. How does EnDO benefit both creditors and debtors?
Creditors benefit from increased collection success rates due to multiple attempts to collect payments (credit tracking). Debtors, on the other hand, experience fewer disputes and enhanced transparency since unsuccessful transactions are handled systematically and not classified as “unpaid” immediately.
6. Does EnDO work with all banks in Namibia?
Yes, EnDO supports collections from all major banks in Namibia, ensuring that payments are processed efficiently across the banking system.
These FAQs cover some of the most commonly asked questions regarding the EnDO system, but if you need more in-depth details, additional information can be found through service providers like PayM8 and the Payment Association of Namibia.
7. What is credit tracking in EnDO, and how does it work?
Credit tracking is one of the key features of EnDO, which allows the system to keep attempting to collect funds from a debtor’s account over a set period. If funds are not available when the debit order is initially processed, EnDO will automatically retry collection as funds become available. This significantly increases the success rate of payments without requiring the creditor to manually re-submit the debit order.
8. How does EnDO improve the traditional EFT system?
EnDO introduces real-time processing and credit tracking, which were not available in the traditional EFT system. Additionally, with EnDO, debit orders are processed multiple times daily, enhancing the likelihood of successful payments. It also ensures that all collections are random, preventing any one entity from receiving preferential treatment in the order of processing.
9. How does EnDO handle disputes and unsuccessful payments?
If a debit order fails due to insufficient funds, it is marked as “unsuccessful” rather than “unpaid.” This allows for a more structured approach to managing disputes and reduces the likelihood of errors. The credit tracking feature further helps reduce disputes by automatically retrying the collection when funds become available.
10. What are the benefits for service providers using EnDO?
Service providers using EnDO benefit from higher collection success rates due to its real-time processing and credit tracking features. Moreover, since the system processes payments across all major banks in Namibia, it reduces administrative burdens and streamlines the payment collection process for businesses.
11. What does EnDO offer for payment flexibility?
EnDO allows for multiple payment streams, including Enhanced Credit Payments (EnCR) and Near-Real-Time Credits (NRTC). These features enable businesses to process bulk credit payments to both single and multiple beneficiaries quickly and efficiently, ensuring payments can still be made during the day even after the first transaction run.
12. How does EnDO ensure compliance with local payment standards?
EnDO follows Namibia’s new ISO 20022 industry payment standard, which promotes a uniform, secure, and more efficient way to process payments. This compliance ensures that both creditors and service providers can collect payments confidently, knowing the system meets regulatory requirements.
13. What are the requirements for businesses to start using EnDO?
To start using EnDO, businesses need to register as collectors, which involves adhering to the national payment standards and submitting debit orders through the EnDO system. Registered collectors are authorized to submit debit orders on behalf of other institutions.
14. What makes Collexia's EnDO system different from traditional debit orders?
Collexia’s Enhanced EFT Debit Order (EnDO) system offers real-time debit tracking, allowing for multiple attempts to collect funds over a period, improving collection rates compared to traditional methods. It also supports intraday tracking and follows ISO 20022 messaging standards for secure transactions across all Namibian banks.
15. How does the EnDO system handle failed transactions?
In the event of insufficient funds, the system marks the transaction as “unsuccessful” instead of “unpaid” and attempts to recollect through credit tracking. The debtor’s credit history may be impacted if the debit order continues to fail.
16. Can Collexia's system integrate with our company's existing infrastructure?
Yes, Collexia Payments’ platform is designed to integrate seamlessly into enterprise systems via API connections, ensuring minimal disruption to existing workflows. The Host-to-Host solution is ideal for companies that handle large transaction volumes.
17. What types of payment solutions does Collexia offer aside from debit orders?
In addition to EnDO, Collexia provides enhanced credit payment systems, near-real-time credit processing (NRTC), and bulk payment solutions to multiple beneficiaries. These solutions are customizable based on client needs for both payments and collections.
18. How does Collexia ensure compliance with Namibian financial regulations?
Collexia adheres to national banking standards, including ISO 20022 for payment processing. The system complies with directives from the Bank of Namibia and the Payments Association of Namibia, ensuring that clients’ transactions meet regulatory requirements.
19. What are the key features of Collexia's payment platform for new clients?
Collexia’s platform includes multiple tracking days for debit orders, automated retries for unsuccessful payments, and secure XML messaging for transaction processing. These features ensure faster, more reliable collections and payments.
20. How can businesses monitor and manage their transactions with Collexia?
Collexia offers a user-friendly interface that provides real-time tracking, transaction histories, and detailed reporting. Businesses can monitor the status of debit orders, manage settlements, and generate comprehensive reports directly from the platform.
21. Does Collexia offer any training for using the EnDO system?
Yes, Collexia provides training and onboarding for businesses to ensure smooth implementation of the EnDO system. The training covers system navigation, transaction monitoring, and compliance with banking standards.
22. General Overview of Collexia Payments
- What is Collexia Payments? Collexia Payments is a Namibian-based service provider offering payment processing solutions through its web platform and Host-to-Host system for handling large volumes of transactions.
- What types of payment solutions does Collexia provide? Collexia offers Enhanced EFT Debit Orders (EnDO), bulk payment processing, near-real-time credit payments (NRTC), and Host-to-Host integration for seamless client system onboarding.
- What is the Enhanced EFT Debit Order (EnDO) system? EnDO is a debit order processing system that supports multiple tracking days, intraday tracking, and XML ISO 20022 messaging standards, improving on legacy EFT collections.
23. EnDO System Features and Benefits
- How does EnDO improve on traditional EFT debit orders? It enables real-time processing, multiple daily retries for unsuccessful debit orders (credit tracking), and supports secure messaging standards.
- What is credit tracking in EnDO? Credit tracking allows the system to attempt payment collection multiple times if funds are not available on the first try, increasing the likelihood of successful collections.
- How does EnDO ensure compliance with banking regulations? EnDO complies with Namibia’s financial regulations and ISO 20022 standards, following guidelines set by the Bank of Namibia and Payments Association of Namibia.
- What are the benefits of using EnDO for businesses? EnDO improves collection success rates with its multiple tracking days, supports integration with various enterprise systems, and processes payments across all major banks in Namibia.
- How does the EnDO system handle disputes or unsuccessful payments? Failed payments are marked as “unsuccessful” rather than “unpaid,” and the system automatically retries collection through credit tracking.
24. Integrations and System Compatibility
- Can Collexia integrate with existing business systems? Yes, Collexia’s platform integrates seamlessly via API or Host-to-Host solutions for clients with existing enterprise systems.
- What is Host-to-Host integration? It’s a secure, real-time connection between the client’s internal systems and Collexia’s payment processing platform, designed for high-volume transactions.
- What file formats does the Collexia system support? Collexia supports XML and ISO 20022 file formats for secure transaction processing and reporting.
Does Collexia offer an API for developers? Yes, Collexia provides an API for businesses to integrate their platforms with its payment solutions for automated transaction handling.
25. Transaction Processing and Support
- What is near-real-time credit payment (NRTC)? NRTC is a Collexia feature allowing businesses to process bulk credit payments to multiple beneficiaries with minimal delays.
- How many times a day does EnDO process debit orders? EnDO processes transactions multiple times a day, ensuring optimal chances for payment collection.
- How do I monitor the status of my debit orders in Collexia? Collexia provides real-time tracking through its platform, allowing users to monitor transactions and generate detailed reports.
- What happens if a payment fails in the EnDO system? If funds are unavailable, the system marks it as “unsuccessful” and attempts to recollect using credit tracking.
26. Customer Onboarding and Training
- Does Collexia offer training for businesses? Yes, Collexia provides training on how to use the EnDO system, monitor transactions, and ensure compliance with banking standards.
- How long does it take to onboard a business to Collexia’s platform? Onboarding typically takes a few days, depending on the complexity of integration and the business’s requirements.
- What types of businesses can use Collexia’s payment solutions? Collexia supports various businesses, including SMEs, large enterprises, and financial institutions looking to streamline payment and collection processes.
27. Security and Compliance
- How does Collexia ensure the security of transactions? Collexia uses encryption protocols, adheres to ISO 20022 messaging standards, and follows best practices for data protection in Namibia.
- What are the compliance requirements for using Collexia Payments? Businesses must adhere to Namibian financial regulations, including those from the Bank of Namibia and Payments Association, and follow ISO standards for secure transactions.
- Is Collexia’s system secure for large transaction volumes? Yes, Collexia is designed to handle large volumes securely, supporting encryption and real-time transaction processing to ensure data protection.
- What regulations govern Collexia Payments? Collexia operates under regulations from the Bank of Namibia, Namibian Financial Institutions Supervisory Authority (NAMFISA), and follows ISO 20022 standards.
28. Costs and Fees
- What are the fees for using Collexia’s EnDO system? Fees vary depending on transaction volumes and the specific services used, such as debit orders or bulk payments. Businesses are advised to contact Collexia for a detailed quote.
- Are there any setup fees for using Collexia’s payment solutions? There may be initial setup fees for system integration, particularly for API or Host-to-Host configurations, but these vary depending on the scope of services.
- Does Collexia charge for unsuccessful debit orders? Charges for unsuccessful debit orders depend on the terms agreed upon in the service contract with Collexia.
- How does Collexia calculate transaction fees for bulk payments? Fees for bulk payments are typically based on the number of transactions processed and may include additional costs for same-day or near-real-time credits.
29. Customer Support
- What kind of customer support does Collexia offer? Collexia provides dedicated customer support through email, phone, and an online help desk to assist businesses with any issues related to payment processing or system integration.
- Is technical support available for system integration? Yes, Collexia offers technical support during and after system integration to ensure a smooth onboarding process.
- How do I report an issue with the Collexia system? Businesses can report issues via the online support portal, by email, or by contacting the dedicated support team for immediate assistance.
30. Platform Performance and Scalability
- Can Collexia’s platform handle high transaction volumes? Yes, Collexia is built to handle high transaction volumes and offers scalable solutions for growing businesses.
- What happens if Collexia’s system experiences downtime? Collexia has measures in place to minimize downtime and offers customer support to address any technical issues that arise. Businesses can contact support for real-time assistance.
- How fast are transactions processed through Collexia? Transactions are processed in real-time or near-real-time, depending on the service, such as NRTC for near-instant credits.
31. Payment Systems and Methodologies
- Can I customize payment notifications in Collexia? Yes, businesses can customize notifications sent to customers regarding successful or unsuccessful debit orders.
- What types of payment collections does Collexia support? Collexia supports a variety of payment collections, including debit orders, bulk payments, and instant credit transfers.
- How can I track multiple payments using Collexia? The Collexia platform offers detailed reports and dashboards that allow businesses to track multiple transactions, including failed and successful payments.
32. Real-Time Capabilities
- What real-time features does Collexia offer for businesses? Collexia offers real-time debit order processing, real-time tracking, and near-real-time credit payment options for faster and more efficient transaction management.
- How does real-time processing benefit my business? Real-time processing ensures faster payment collections, reduced processing delays, and increased cash flow for businesses, improving financial stability.
33. ISO 20022 Compliance
- What is ISO 20022, and why is it important for Collexia? ISO 20022 is a global standard for electronic data interchange between financial institutions. Collexia follows this standard to ensure secure and efficient processing of debit orders and bulk payments.
- How does ISO 20022 improve transaction security? The standard provides a secure, structured format for messaging, reducing errors, and enhancing the security and traceability of transactions across banking networks.
